Customer Terms

1. Who this applies to

These Customer Terms apply if you:

• Scanned a QR code at a business and added their loyalty or gift card to Apple Wallet or Google Wallet, or
• Received a digital gift card by email or SMS and added it to your wallet

These Terms describe your relationship with the platform. Your relationship with the business (the café, salon, restaurant, etc.) is separate — they set the reward rules, gift card terms, and handle your personal data as their customer.

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2. Relationship between you, the merchant, and Pulsedew

Pulsedew does not sell goods or services to you directly. Purchases, rewards, and redemptions are between you and the merchant.

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3. Wallet pass notifications

When you add a pass, you may receive notifications including:

• Stamp or point confirmations
• Milestone and reward alerts
• Gift card purchase confirmations and balance updates
• Promotional messages from the merchant

How to opt out

• Remove the pass — delete it from Apple Wallet or Google Wallet to stop all notifications from that merchant's program
• Disable notifications — use your device's wallet notification settings where available

Removing a pass does not automatically delete your data from the merchant's records. Contact the merchant for data requests.

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4. Geolocation

Some loyalty passes may appear on your lock screen when you are near the merchant's location. This uses native Apple Wallet geofencing (or equivalent platform features):

• Detection runs locally on your device
• Pulsedew does not receive your location data
• You can disable contextual display in Apple Wallet pass settings

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5. Gift card terms

Gift cards are issued by the merchant, not Pulsedew. Terms including:

• Denominations and expiry dates
• Refund and exchange policies
• Where the card can be used

…are set by the merchant and displayed on the pass or at the point of purchase. Contact the merchant for questions about your gift card balance or validity.

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6. No Pulsedew account required

You do not need to create an account with Pulsedew to use a wallet pass. Your pass is linked to your device through Apple Wallet or Google Wallet.

If you get a new phone, you may need to re-add the pass. Contact the merchant if you need assistance recovering your loyalty progress or gift card balance.

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7. Contact

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8. Changes

We may update these Customer Terms from time to time. The current version is always available at pulsedew.com/legal/customer-terms with the "Last updated" date shown above.